REFUNDS

This Cancellation and Refund Policy applies to prepaid orders on https://anibox.in. It should be read with our Terms and Shipping Policy.

Cancellation

Email anibox221@gmail.com or call 96826 43770 with your order id if you want to cancel.

• If the order has not been packed or handed to a courier, we will cancel it and refund the amount you paid.
• Once it is packed or in transit, we cannot cancel. You may refuse delivery only if the parcel is visibly damaged; otherwise wait to inspect it and use the damaged-goods process below.

Damaged, missing, or wrong item

Tell us within 48 hours of delivery, with your order id and clear photos of the parcel, packing slip, and the product. If we sent the wrong item, a manufacturing-defective piece, or the courier damaged it, we will replace it when stock exists, or refund that line item.

Change of mind

Figures, opened collectibles, posters, and replica katanas are not returnable because you changed your mind, ordered the wrong variant, or expected a different scale than the listing. Please read the product page (size, material, “display replica / not a weapon”) before paying.

How refunds are paid

Approved refunds go back through Razorpay to the original UPI, card, or netbanking method. Banks usually post the credit in 5–7 business days after we trigger the refund. We do not offer cash refunds at a shop counter for website orders.

Failed or duplicate payments

If Razorpay deducted money but the order did not confirm, write to us with the payment id. We will reconcile with Razorpay and refund any amount that is not tied to a fulfilled order.

Contact

AniBox · Umair Latief
anibox221@gmail.com
96826 43770
2nd Floor, City Mall, Residency Road, Srinagar, Jammu and Kashmir 190001, India